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TriWest Healthcare Alliance (TriWest)

On January 2, 2014 TriWest began administering a five year contract by the Department of Veterans Affairs (VA) for their VA Patient-Centered Community Care (VAPCCC) program that serves nearly half of the veterans eligible for care in the United States.

The VAPCCC contract enhances access to health care services for veterans by making a quality provider network available close to the veteran’s home. This contract ensures veterans receive coordinated, high quality care in their community when VA refers behavioral health and specialty care to the network.

Through VAPCCC, TriWest will provide access to high quality health care services through their network of providers as well as referral management, patient appointing, medical documentation tracking, coordination of admissions and discharges in community facilities, clinical quality management and claims payment. According to VA, the total value of the VAPCCC contract over a five year period is estimated at $4.3 Billion.

The geographic area includes VAPCCC Regions 3, 5 and 6, encompassing Veterans Integrated Services Network (VISNs) 9, 15, 16, 17, 18, 20, 21 and 22. The VISNs cover all or portions of 28 states, including: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, Nevada, New Mexico, Ohio, Oklahoma, Oregon, Tennessee, Texas, Virginia, Washington and West Virginia, as well as American Samoa, Guam and the Northern Mariana Islands.

VAPCCC Regions Map

View additional information on the TriWest website.

TRICARE Inquiries
Contact UnitedHealthcare Military and Veterans Services for any of the following:

  • Credentialing or contracting questions
  • Claims inquiries for dates of services on or after April 1, 2013
  • TRICARE provider demographic changes (e.g., address, phone or fax number)