Our online tool allows your office to:

• Search for providers
• Verify eligibility, including effective date of coverage
• Review and respond to member feedback about their experiences with you
• Search for and view payment vouchers by provider name, voucher number or check number for an entire payment or for an individual claim
• View copayments and the current deductible and coinsurance maximum amounts
• View general benefits, including office visit and major medical information, pre-existing conditions and waiting periods, if any
• Review the status of submitted claims (e.g., if the claim has been received, is in process or has been completed) and payment information
• Expand your individual profile page, including philosophy of care, practice areas of expertise, appointment availability, awards and other distinctions and patient demographics

For your patients on our new medical products: Innova^®, Engage^®, Activate^SM and HSA Healthplan 2.0^SM; or dental products: Encore^SM and Expressions^SM, you can view specific benefit details, benefit summaries or a complete benefit booklet in PDF format.

For your BlueCard^® (out-of-area) patients, you can view eligibility and claim information.

Find out about:

• How to register
• Technical requirements
• System hours
• Our support team

How to register
Access to Provider Center is provided by OneHealthPort™ which allows a secure environment to access multiple health plans and hospitals using one account, eliminating the need for multiple accounts, passwords and user agreements.

To register:

• Determine who in your office or organization will act as your site administrator. Your site administrator will be responsible for monitoring all user access.
• Appoint a site administrator from your organization to manage how your staff will access online services.
• The site administrator must register for OneHealthPort
  • The administrator can then register other employees as subscribers.

Existing OneHealthPort subscribers
Login to the Provider Center

Learn more about gaining secure access to the Provider Center by registering with OneHealthPort.

Technical requirements
Users need a computer with an Internet (cable or DSL recommended) connection speed of 56k or higher and an Internet browser with 128-bit encryption.

System hours

Our support team
Help is available when you need it.

• Most screens feature clearly labeled buttons to help you navigate
• A help section provides additional information
• Our Provider Center Support team is available to answer your questions:
  • Phone 1 (888) 427-0470 - Monday through Friday - 7 a.m. to 5 p.m. (PT)

Customer Service is available to assist you with registration and viewing claim status information. Your provider consultant is available to train your office and to assist with problems, questions or suggestions.