May 2009
Satisfaction with the BlueCard® Program increases
2008 survey results
Results from the 2008 BlueCard Customer Satisfaction Survey indicate an overall increase in satisfaction with the Program.
Compared to survey results for other Blue Cross and/or Blue Shield Plans, Regence received higher scores from local providers in the following areas:
- Customer service
- First-call resolution
- Information accuracy
We hope that you experienced these improvements related to out-of-area members.
Surveys continue this year
Surveys are being conducted this spring and summer. Your feedback is important to us. If your office is contacted, we encourage you to participate.
We have contracted with Synovate, an independent research vendor, to conduct phone interviews on our behalf. Synovate representatives will ask to speak to office staff with the most knowledge regarding BlueCard claims filing or billing. Please inform the appropriate staff to expect to be contacted by our vendor.
BlueCard tools