May 2009
Enhancements to Regence Online Services for Providers
To help save your office time, we've expanded the information
available on our free, online tool.
Basic accumulators added for most members
For members on our commercial and Individual products, you can now view their:
- Individual and family deductibles
- Individual and family coinsurance maximums
- Vision benefits, including routine eye exam, lenses and frames
For members on our Regence InnovaSM, EngageSM, ActivateSM and HSA Healthplan 2.0SM products you can view the status of their family coinsurance maximum.
Payment voucher search expanded
You can now:
- View complete vouchers by entering the voucher or check number rather than searching for a specific claim first
- Search for vouchers by date range for a specific provider
BlueCard® search features improved
Eligibility and claims information for members of other Blue Cross and/or Blue Shield Plans is now available through Regence instead of Availity®.
Improvements include:
- Screens updated to familiar blue search screens that function the same as other Regence Online Services for Providers search screens
- Text entered in fields now remains populated instead of being cleared when an error is encountered
- A prompt to use Regence Online Services for Providers rather than BlueCard appears for any Regence member