Provider
Center |
Register to use
our free, Web-online tool to:
- Verify patient coverage, benefit types and eligibility effective dates
- View patient benefit information, including office visit copayments
- View the status of your submitted claims and payment information
- Search for and view payment vouchers by provider name, voucher number or check number
|
Hours: 7
a.m. - 5 p.m. |
Technical
support:
Phone: 1
(888) 427-0470 |
Provider
Customer Service
|
Administrative Service Only (ASO)
|
Hours: 7 a.m. – 5 p.m. |
Phone: 1 (866) 227-0913 |
BlueCard®
|
Hours: 8 a.m. – 4:30 p.m. |
Phone: 1
(800) 206-1244 |
Boeing
|
| See Boeing
reference page. |
Electronic Transactions |
Regence EDI Support Center
|
|
| Federal Employees
Program |
| Hours: 8:30 a.m. to 4:30 p.m.
Monday through Wednesday and Friday (Thursday
9 a.m. to 4:30 p.m.) |
| Phone: |
1
(877) 668-4651 |
| Fax: |
1 (253) 573-3251 |
|
HSA Healthplan
2.0SM |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. – 6 p.m.) |
Phone: 1
(888) 849-0299
Interactive
Voice Response (IVR) available
|
Medical Products: Innova® and
Engage® (Core Group)
Dental Products: EncoreSM, ExpressionsSM |
Hours: 6
a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday
9 a.m. – 6 p.m.) |
Phone: 1
(800) 253-0838
Interactive
Voice Response (IVR) available |
| KingCareSM for King County employees |
| Call National Alliance Provider Services for pre-service questions |
| |
|
| Pre-authorization: |
| • |
Medical |
| • |
Mental health and substance use |
| |
|
| Call BlueCard Customer Service for post-service questions |
|
Phone: 1 (800) 334-2583
|
| |
| |
Phone: 1 (888) 376-6544 |
Phone: 1 (800) 868-1032 |
| |
| Phone: 1 (800) 206-1244 |
|
Regence Evolve
Individual and Family products (Core Individual) |
Hours: 6
a.m. – 6 p.m.,
Monday through Wednesday and Friday (Thursday 9
a.m. – 6 p.m.) |
Phone: 1
(877) 395-4943
Interactive
Voice Response (IVR) available |
Healthy Options |
| |
| Phone: |
1
(800) 669-8791 |
| Fax: |
1 (253) 573-3253 |
|
Regence Bridge
Medigap products |
| Hours: 6 a.m. – 6
p.m., Monday through Wednesday and Friday (Thursday
9 a.m. – 6 p.m.) |
Phone: 1
(888) 323-5802
Interactive
Voice Response (IVR) available
|
| Regence MedAdvantage |
Hours: 7 a.m. – 8 p.m., Monday
through Wednesday and Friday (Thursday 9 a.m. – 8 p.m.) |
Phone: 1
(877) 508-7362 |
| Annual Wellness Visit Program |
|
| Behavioral
Health |
| Phone: |
1
(800) 780-7881 |
| Fax: |
1 (800) 331-3505 |
|
| Behavioral
Health (FEP) |
| Phone: |
1
(866) 873-9743 |
| Fax: |
1 (800) 331-3505 |
|
Regence Life and Health |
Regence Life and Health sells both life products and health plans. Learn more.
|
Phone: 1 (800) 621-3330 |
| Pharmacy Services |
| General
inquiries: |
| |
|
| Pharmacy
Prior Authorization: |
| |
|
| Phone: |
1
(800) 732-9157 |
| |
|
| Fax: |
1 (800) 884-1053 |
| Fax: |
Medicare Part D: |
| |
1 (888) 335-3016 |
|
| Provider
Network Management |
Phone: 1
(800) 562-2156 |
| Regence
BlueShield Employee Claims |
| Phone: |
1
(800) 517-5757 |
| Fax: |
1 (206) 287-5468 |
|
| Provider Services |
Provide anonymous feedback online or contact a provider consultant for your organization or specialty:
Complete the Provider Information Update Form when:
- A provider leaves or joins your clinic or practice
- You have a change to your organization's address, phone number, tax identification or National Provider Identifier number
The form can easily be submitted online or printed and faxed. |
| Uniform Medical Plan (UMP) |
Providers will have access to a designated Regence UMP customer service team Monday through Friday from 7 a.m. to 5 p.m. PST:
- Providers may call 1 (888) 849-3682
|
Other Regence Products |
Hours: 6 a.m. – 6 p.m. (PT), Monday through Wednesday and Friday (Thursday 9 a.m. to 6 p.m. (PT). |
For patients on other Regence products, please call the Core Group or Core Individual phone numbers listed above. |
Fraud and Abuse |
| Hotline |
Phone: 1 (800) 922-4325 |
| Holiday Closure Schedule |
Our offices will be closed for the following holidays:
| 2012 |
| New Year's Day |
Monday |
January 2 |
| President's Day |
Monday |
February 20 |
| Memorial Day |
Monday |
May 28 |
| Independence Day |
Wednesday |
July 4 |
| Labor Day |
Monday |
September 3 |
| Thanksgiving |
Thursday and Friday |
November 22-23 |
| Christmas |
Monday and Tuesday |
December 24-25 |
|
