Member Inquiries
If a patient asks you a BlueCard question you are
unable to answer, please ask them to contact their
Blue Plan directly. Refer them to the front or back
of their ID card for the appropriate Customer Service
phone number. (To ensure members' questions are answered
promptly, please do not refer them to the phone numbers
listed below).
Provider Inquiries
For your convenience, we have dedicated staff to
answer your questions about BlueCard claims submission,
status or adjustments, or general information. Call
Regence BlueShield's dedicated Provider BlueCard
Customer Service unit in Washington at 1 (206) 464-5516
or toll-free at 1 (800) 206-1244.
