Provider data audit conducted this spring (5/7/12)
Your office may be contacted via phone by the Blue Cross and Blue Shield Association’s vendor, Thoroughbred Research, to answer questions related to your offices' information (e.g., name, address, phone number and specialty).
The information collected will be used to validate the data published on the National Blue Doctor & Hospital Finder website and the Federal Employee Program (FEP) Online Provider Directory website.
Thank you in advance for helping us ensure that the national directories are up-to-date.
Dental multi-year accumulators are now available on the Provider Center (05/02/2012)
The Provider Center now displays dental multi-year accumulators that are applicable to each member’s product.
The following information is displayed:
- Benefit limit
- What is remaining of the benefit
- When the benefit is available next
- What the patient has contributed to date
Example of how the information is displayed:
View our User’s Guide (PDF) for step-by-step instructions on verifying member information on the Provider Center.
Regence MedAdvantage members receive annual wellness visit and preventive services materials (04/16/2012)
Beginning April 16, members will receive a letter and informational materials encouraging them to schedule and educating them about annual wellness visits or other preventive services available. See sample materials (PDF).
Regence Life and Health name change. (04/04/2012)
Effective April 1, Regence Life and Health Insurance Company is now LifeMap Assurance Company™ (LifeMap). Members will receive new member cards reflecting the new name. Please visit the LifeMap website at www.LifeMapCo.com for more information.
Sign-up to receive future communications from LifeMap.
We will soon require providers to access the Provider Center to verify information regarding member eligibility, benefits and claims information. (Updated 03/15/2012)
We will soon require dentists, physicians, other health care professionals and facilities to access the Provider Center to verify information regarding eligibility, benefits and simple claims status.
Most providers have found it’s faster to obtain this information online rather than waiting on hold for a Customer Service specialist. Using this free, online tool can save you up to five minutes per inquiry, and the information is available for most members Monday through Saturday 24 hours a day and on Sunday (except from 8 a.m. to noon for maintenance).
Customer Service will continue to be available to answer complex inquiries or questions you have about the information you are unable to view online.
Note:
Medical multi-year accumulators now available
The Provider Center now displays medical multi-year accumulators that are applicable to each member’s product. This information is not currently available for KingCare, Federal Employee Program (FEP) or BlueCard members.
The following information is displayed:
- Benefit maximums
- How much of the benefit the member has remaining
- How much of the benefit the member has used to date
To see this information for your patients, simply navigate to the Medical Benefits, Multi-year Accumulators tab. From the drop-down menu, select the service. Then select ’Submit’. The multi-year accumulator information will be displayed below.
View our User's Guide (PDF) for step-by-step instructions on verifying member information on the Provider Center.
For past announcements, please view the What's New archive.
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