Regence ID cards are sent directly to you, the employer, or to members' homes. Your employees will also receive a new card each year at your renewal date if they've made any changes to their plan or changed which dependents are covered. Our goal is to get cards out within four weeks of the effective date, renewal date, or a new employee's start-of-coverage date. If cards don't arrive on time, please contact your Regence member service representative or call 1 (800) 544-4246.

If a member needs treatment before the new ID cards arrive, advise them to give their doctor their Social Security number and your plan's group number. If the doctor will not provide treatment until they have a copy of the card, call your Member Service Team at Regence. We will contact the doctor's office and give them the information they need so your employee can receive treatment.

It's important to remind your employees (and their family members) that they should always carry their card when they need care, as it simplifies billing and reimbursements. So, if anyone needs replacements for lost cards or additional cards for family members, please call your group's member services representative or call 1 (800) 544-4246. Again, it usually takes about two weeks to process and mail new and replacement cards.