Group Administrator Manual (PDF) For Activate^SM, Innova^SM and Engage^SM plans only

This guide will serve as your first resource in administering the coverage selected by your company. It has been designed to answer general questions about enrollment, billing, and appeals procedures for Activate^SM, Innova^SM and Engage^SM plans.

Group Administrator Guide – For all other plans

You can view and download the entire manual (2.34 MB) or choose a specific section below.

• Introduction
• Plans and Benefits: plans, options for life insurance, dental coverage
• General Information: phone numbers, federal legislation affecting benefit plans
• Administrative Information: eligibility, open enrollment, member cards, group forms, billing statements, payments, terminations, conversion and individual plans
• Claims Information: how to file, coordination of benefits, claims forms, appeals
• Glossary of Terms