09/09/2010
Regence Expands Intensive Outpatient Care Program
Regence completed a pilot called the 'Intensive Outpatient Care Program' (IOCP) with Boeing last year that successfully helped at least 750 chronically ill members better manage their health. As a result of the positive pilot program results, Regence is currently expanding IOCP to a broader population, so that we can continue to study how this type of program impacts health care outcomes for our members. Therefore, Regence is partnering with several facilities in Washington, including Virginia Mason and the Polyclinic, to expand IOCP this month.
"The ultimate goal of this expansion for both Regence and our partners is simple: drive health care change through collaboration, resulting in improved outcomes for Regence members and clinic patients, while reducing costs," said Senior Vice President of Regence Health Care Services John Stellmon.
About the Program
Patients with multiple chronic and complex medical conditions often lack continuity of care amongst their providers. This often leads to more frequent, expensive, intense and duplicative services which can be frustrating for patients.
Through the IOCP, Regence members with chronic conditions who receive services from one of the participating providers will have access to a personal RN Care Manager and a Care Team at all hours via phone, email and in-person to reduce fragmented care, encourage openness about their conditions, increase compliance with care regimens, address behavioral health issues, and improve patient satisfaction. Long-lasting, meaningful health care reform requires innovation and collaboration among insurers, hospitals and consumers. This work is one example of how Regence continues to work toward that health care transformation for our members.
Additional Work Underway
In the coming months Regence plans to expand the Intensive Outpatient Care Program to other facilities in Washington as well as other Regence markets.
More Information
For background on Regence's work with Boeing on this project, read an April article in the Puget Sound Business Journal.
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