10/28/2010
Letter from Chris Gorey
I've spoken with many of you over the past several months. It's apparent that we're all being challenged by the unprecedented and changing landscape that has been thrust upon us. As the nation's economic struggles continue to play out, employers are experiencing prolonged financial pressures that are exacerbated by the rising costs of health care coverage. Health care costs are up remarkably again this year, as noted below:
The average, per capita cost of providing healthcare services in the United States rose by 7.32% for the past 12 months ending in August, a rate of inflation wildly above the 1.1% overall inflation for the same period, according to new study by Standard & Poor's.
Source: HealthLeaders Media
To address new market conditions, we've had to make a number of changes recently that strengthen our ability to serve members. We recognize that you're impacted by many of those changes, and I want to take this opportunity to thank you for continuing to partner with us. We strive to keep you on the front end of decisions that impact your clients. We rely on tools like this newsletter, Agent Center and our regence.com website to keep you informed. Just as we pride ourselves on outstanding customer service for members, we also want to provide you with outstanding service as you recommend Regence to your clients.
We appreciate the time you dedicate to studying our products, services, processes, and employer and member resources. Open enrollment season is a reminder that the choices can be complicated and that your role as an informed, trusted advisor is invaluable to your clients. An informed, trusted business partner is invaluable to us, as well. Your continued support and agility is valued and appreciated.
"There is nothing wrong with change, if it is in the right direction." Winston Churchill
Please don't hesitate to call me directly if there's anything I or my team can do to support you.
Sincerely,
Chris Gorey
V.P. of Sales
Regence BlueShield
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