10/02/2008
myRegence.com now offers Live Help to members
myRegence.com now offers our members a customer service experience with Live Help, our instant chat feature.
Live Help is available from any page at myRegence.com. Do you have clients who have questions about a deductible, have forgotten their password or can't find the hospital comparison tool? Just have them click the Live Help icon to connect instantly to a Regence customer service specialist for all the answers.
Regence is the first health plan to deploy a secure and instant online chat for members. We are committed to taking a one-on-one approach with our members' personal needs and helping them to navigate the many resources on myRegence.com. This philosophy differs from other companies that use instant chat to juggle multiple customer inquiries.
So far, more than 20,000 chats have taken place, and the Customer Service team is handling an average of 290 chats per day. In addition to providing another way to contact our Customer Service team, Live Help also brings:
- An easy way for members to get to know the resources on myRegence.com
- Greater privacy for members who may need to contact us during their working hours
- An alternative channel of communication for those who prefer not to use the phone (members who frequently us email are already switching to Live Help)
- Better customer service for those who are hearing impaired
- Convenience for members on vacation
Live Help is available on myRegence.com Monday through Friday, from 7 a.m. to 5 p.m. Pacific time.
If you have questions, please talk to your Regence Sales contact.
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